Frequently Asked Questions

General Questions

How do I create an account?

To create an account, click "Register" link at the top right-hand side of our site, then enter the required account information.

How do I edit my account information?

To edit your account information, login using the "Sign in" link at the top right-hand side of our site. Next, click on "My Account" and on “Account Settings” to edit your account information.

I forgot my password.

Click the "Sign in" link at the top right-hand side of our site. Beside the login box you'll see a link that says, "Forgot your password?" Click the link and then enter the email address you use to sign into your account to request a new password. An email will be sent to the address entered containing a link to verify your email address.

Order Status

Has my order been delivered?

To view your Order Status, you must first login to access your account. This ensures that your private information will be secure. Once signed in, click on the "My Account" link at the top right-hand side of our site to check your order status.

My email(s) never arrived.

If you are a registered user, you can check on the order status by logging into your account and click on "Orders".

If your order shows a status of "completed" but you have not received your email, please check any spam or quarantine folders to ensure it hasn’t been obstructed. If you are still unable to find an email, please contact customer service for assistance.

Delivery, Refunds and Returns

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 48 hours of receiving the product.

How do I request a refund?

Skillable does not offer refunds for purchases made on Skillable Marketplace. Please contact customer service if you feel you have an exception to this policy.

What is your return policy?

Bundled and digital products cannot be returned.

When will my order be fulfilled?

Digital learning products will be fulfilled after your order is processed and payment is received. Usually this will occur within an hour of the payment’s resolution, but in some cases may take up to 2 business days.

International Delivery

Do you sell your products to my country?

Note that due to government and/or business regulations, this store is unable to make any sales to Russia, Belarus, Cuba, North Korea, Syria, Iran, or Sudan at this time.

Pricing and Billing

Do I have to pay sales tax?

You will need to pay sales tax if you are located in a place where Skillable does business. Sales tax will be dynamically calculated and displayed during the checkout process. If you are a tax exempt organization, please contact customer service after creating your account for us to be able to update your records in our system after verification.

I have a question on my charges.

If you have a question about a charge, please review your order history first.

You can compare your order history on our website with your financial records. If you have additional questions or concerns, please contact customer service for further assistance.

What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not fulfill your order until we receive payment from you.

We do not offer a line of credit for purchasing through the Skillable Marketplace and only accept payment using a debit or credit card at the time of purchase.

What currencies do you support?

We support displaying prices in multiple currencies, but all purchases are made in US Dollars (with currency exchange rates being automatically updated every 4 hours).

US Dollar - USD
Australian Dollar - AUD
Brazilian Real - BRL
British Pound - GBP
Canadian Dollar - CAD
Euro - EUR
Hong Kong Dollar - HKD
Indian Rupee - INR
Japanese Yen - JPY
Mexican Peso - MXN
New Taiwan Dollar - TWD
New Zealand Dollar - NZD
Philippine Peso - PHP
Singapore Dollar - SGD
South African Rand - ZAR
South Korean Won - KRW
Swiss Franc - CHF
Thai Baht - THB

I need a copy of my receipt/invoice.

Click on the "Sign in" link at the top right-hand side of our site to view your orders and print invoices.

When will my credit card be charged?

Your credit card will be charged immediately on placing the order.

REDEEMING PURCHASED LAB VOUCHERS

Vouchers are automatically redeemed to your account in our Training Management System usually within one hour after purchase from our store.

I received email confirmation that my order has been fulfilled/completed, how do I get started?

Please view our documentation for new customers: https://docs.skillable.com/tms/arvato-marketplace/fulfilling-marketplace-order/getting-started.md

Buyer's Guide

How do I navigate the site?

To navigate this website, simply select the Catalog link from the navigation bar.

How do I use a coupon?

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you will see a box where you may enter and apply your coupon code to your order